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Corporate Headquarters
Oath Research operates research and laboratory facilities that are not open to the public.
4340 North 23rd Pl
Phoenix, AZ 85016
For safety, security, contamination control, confidentiality, and regulatory reasons, customers, visitors, delivery guests, and other unauthorized persons are not permitted to enter laboratory or research areas.
Hi there!
Please note that all of our products are intended for RESEARCH USE ONLY. We are not able to provide guidance on dosing, reconstitution, or product application.
For anything else, orders, lab results, products, or your account, we are here to help.
A quick reminder before you continue
We are a research use only supplier. We cannot help with dosing, reconstitution, or product application.
For questions about purity, COAs, lab results, or your order, we are happy to help.
Before you submit a replacement or refund request
Eligible Oath Research orders are covered by our 60-day return, refund, and replacement policy, beginning on the date your shipment is confirmed as delivered. Products must remain eligible under our Research Use Only requirements. Please review the information below before submitting your request.
We can help with:
- Items damaged during shipping: please include clear photos of the product, packaging, and shipping label where applicable.
- Wrong items shipped: if we sent the incorrect product, include photos of the packaging and items received.
- Products that do not meet stated specifications or purity standards: include the batch or lot number and independent laboratory test results so we can review them against the applicable COA and our records.
- Lost, missing, or delivered-but-not-received shipments: we will review the tracking information and may investigate the shipment with the carrier.
- Duplicate orders placed by mistake: if you contact us before the duplicate order ships, we can generally cancel it and issue a refund.
- Eligible unopened and unused products: return requests may be reviewed when submitted within 60 days of confirmed delivery. Prior return authorization is required.
Generally not eligible:
- Opened or used products
- Products that were improperly stored, handled, altered, contaminated, or damaged after delivery
- Products that have exceeded their stated expiration date
- Orders requested for cancellation after they have already shipped
- Requests submitted more than 60 days after confirmed delivery
- Products used, handled, or represented as being used for human or animal consumption, medical treatment, diagnosis, or therapeutic purposes
When you continue, please include your order number, a short description of the issue, photos where applicable, and batch or lot numbers for any quality concern. Laboratory documentation may also be required for specification or purity claims.
A team member normally replies within 1 business day. Approved refunds are generally processed within 5–7 business days. Depending on the circumstances, an approved claim may be resolved by replacement, store credit, partial refund, or full refund.
A quick reminder before you continue
We are a research use only supplier. We cannot help with dosing, reconstitution, or product application.
For questions about purity, COAs, lab results, or your order, we are happy to help.
