We use USPS for most US deliveries. Orders are shipped with tracking from our fulfillment locations in Arizona and New York.

Most US orders arrive within approximately 2–5 business days after leaving our warehouse. Delivery times may vary depending on destination, carrier conditions, weekends, and holidays.

During periods of high order volume, processing may take up to 72 hours before shipment. Carrier delays, weekends, and holidays may also affect delivery times.

Yes. We ship to most countries available at checkout.

Where local inventory is available, orders may ship domestically from fulfillment locations in the UK, Australia, Canada, Europe, or the USA. Otherwise, international orders are typically fulfilled from Hong Kong.

International orders shipped from Hong Kong typically arrive within 2–3 weeks.

Customs processing may occasionally extend delivery times.

Locally stocked products are typically delivered within 3–4 business days using local carriers.

Products unavailable locally may ship internationally from Hong Kong.

EU orders are available only for products stocked within our European fulfillment network. Availability is shown at checkout.

Shipping availability depends on the product and destination. Available fulfillment options are displayed during checkout.

Yes. US orders can be shipped to PO Box and APO addresses via USPS.

Not by default. Contact our support team before shipment if you would like signature confirmation added.

Orders are normally processed on business days. Orders placed after the daily cutoff, on weekends, or on US federal holidays are processed the following business day.

During periods of high order volume, processing may take up to 72 hours before shipment. Carrier delays, weekends, and holidays may also affect delivery times.

No. We process orders according to our shipping schedule, but carrier and customs delays are outside our direct control.

No. Any applicable customs duties, taxes, import fees, or postal charges are the responsibility of the customer.

Yes. International customers are responsible for confirming that their order complies with applicable local import laws and regulations.

Customs inspections can delay international orders. You may be asked by the carrier or customs authority to provide additional information about the shipment.

Orders seized or confiscated by customs are not eligible for refunds or free reshipment.

We may offer a 30% discount on a replacement order as a courtesy.

Yes. Selected products are available as 10-vial wholesale packs per SKU, shipped worldwide from Hong Kong.

Depending on your country and order, available options may include:

Credit card on-ramp, bank transfer, Cash App, Venmo, Zelle, PayPal, local UK/Australian/European bank transfers, Bitcoin, Lightning, and 1,200+ cryptocurrencies.

Available payment methods are shown at checkout.

Yes. Eligible cryptocurrency payments receive a 15% discount.

Contact us within 7 business days of delivery and provide your order number and clear photos of the products and packaging.

Verified missing, incorrect, or damaged items are eligible for replacement.

Once a carrier confirms delivery, the shipment is considered completed. Refunds or free reshipments are not available for packages reported missing after a confirmed Delivered scan.

Contact the carrier first and request the delivery details or GPS delivery information where available.

Once the package is successfully returned and inspected, we may offer reshipment or store credit.

Return shipping charges and applicable original or replacement shipping costs will be deducted or charged as appropriate.

Contact us immediately. Because orders are processed quickly, changes cannot be guaranteed after fulfillment has started.

Paid cancellations may be subject to a $25 processing fee. Store credit may be offered instead without the processing fee.

• We will respond within 24-48 hours
• Quality issues will be investigated promptly
• Approved refunds processed within 5-7 business days
• Replacements shipped at our expense for verified issues

No, there are no restocking fees for products that qualify for returns under our policy.

We occasionally issue store credits. Credits are applied to your account and can be used toward future purchases on our site. Store credits have no cash value and cannot be exchanged for cash, refunded, or transferred to another account. Credits do not expire.

No. Our products are sold strictly for laboratory research purposes and are not intended for human or animal consumption, medical treatment, diagnosis, or therapeutic use.

Yes. Batch-specific Certificates of Analysis are available through our COA / Lab Results page.

Yes. Oath Research products are independently tested and verified according to our quality-control requirements before release.

Customers are responsible for appropriate laboratory handling, storage, and disposal according to the product information and applicable regulations.

Use our Contact Us page for questions about orders, shipping, products, payments, or technical information.

Please include your order number, a detailed description of your issue, payment and transaction details, photos if applicable, especially for damaged products, and batch or lot numbers if your inquiry is quality related.

Our support team normally responds within 24–48 business hours.

Yes, all our products undergo rigorous testing to ensure they meet our quality standards and stated specifications.

Yes, we maintain compliance with all applicable laws and regulations governing the sale and distribution of research chemicals.

Detailed product information, including molecular formulas, specifications, and handling recommendations, is available on each product page. For additional technical questions, contact our support team.